Refund Policy
sCoolmeal Foodventures Private Limited ("sCoolmeal", "we", "us", or "our") strives to provide a positive experience for users of our website https://cocodoo.in/ ("Website"). This Refund Policy outlines the circumstances under which you (the "User") may be eligible for a refund.
Orders
- Order Cancellation: If you cancel your order before it is prepared by the canteen, you will receive a full refund to your eWallet or original payment method.
- Order Not Delivered: If your order is not delivered within the estimated timeframe displayed at checkout, you will be eligible for a full refund to your eWallet or original payment method.
- Incorrect Order: If you receive an order that is incorrect or missing items, you will be eligible for a full or partial refund to your eWallet or original payment method, depending on the severity of the mistake.
Return Policy
Given the perishable nature of our products, we regret to inform you that we are unable to accept returns.
General Refund Conditions
- Refunds will be processed within 5-7 business days of your request.
- Refunds may be subject to verification of your claim, such as reviewing order details, timestamps, or photographic evidence (if applicable).
- We reserve the right to deny a refund if we believe you have abused our refund policy.
Dispute Resolution
If you are unhappy with a refund decision, you can contact us at support@cocodoo.in to discuss your concerns. We will try our best to resolve the issue amicably.
Disclaimer
This Refund Policy is subject to change without prior notice. We encourage you to review this Policy periodically for updates.
Contact Us
If you have any questions about this Refund Policy, please contact us at support@cocodoo.in .